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IMPORTANT NOTE: Historical corrections will automatically be enabled at 2 PM (specific to time zones) each payroll close Monday (bi-weekly = every other Monday, weekly = every Monday). Leaders will not be able to process historical corrections from 11 AM CST - 2 PM their time on the applicable Monday.

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Ask HR

AskHR Login Guide

Ask HR Editor
  • Updated

Help! I don’t have an account.

All users will receive an email directly from Zendesk to their personal email as a new hire. The email message from Zendesk will notify you that an account has been created for you, and you need to create a password. Once you set up your account, you’re all set. Not sure what that email address is? Log in to ADP, navigate to Your Profile, and see what it is.

How do I log into AskHR?

  1. Go to https://folletthr.zendesk.com/hc/en-us (Hint: bookmark it!)
  2. Click either Submit a Ticket or Log into Knowledge Base
  3. Enter your primary AskHR email (defaulted to your personal email unless previously changed to your work email) 
  4. Enter the password you created when you set up your AskHR/Zendesk account

I’m getting an error message when I try to log in with my email and password.

  • If you can't remember which email to use to sign in, email your group's HR Generalist to confirm your AskHR primary email. 
  • Forgot your password? Click on Forgot My Password and follow the instructions to reset it.

How do I update my email address?

If you need to change your email address, please reference this article for instructions. To change your primary email on your AskHR account for logging in, please email your group's HR Generalist. 

Which email should I be using?

While we don’t have a preference for which email you should use, either work or personal, make sure to choose the address you check most often.

What browser should I be using?

Zendesk recommends using the following supported browsers:

  • Google Chrome (best supported for all Follett systems)
  • Firefox
  • Apple Safari
  • Microsoft Internet Explorer won't be supported beginning June 3, 2019.

Are you an AskHR Agent having trouble logging in?

  1. Go to https://folletthr.zendesk.com/hc/en-us
  2. Click the Login to Knowledge Base link
  3. Click “I am an agent.”
  4. You’ll be prompted to enter your network credentials (those you enter to log into Windows)
  5. Make sure you’re authenticated with the DUO multi-factor authentication (DUO will send you a push, call you or you can open the mobile app and enter the 6-digit passcode)
  6. Contact your AskHR administrator, Maggie Hauch, if you need further help.

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